Privacy Policy

This Privacy Policy explains how Lex Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information carefully, transparently and only for appropriate business, legal and security purposes.

Lex Casino holds a licence issued by the Curaçao Gaming Control Board under reference 8048/JAZ (Antillephone), with two-factor authentication and KYC verification in place to protect player accounts.

Information we may collect

When you use Lex Casino, we may handle information that identifies you or can reasonably be associated with your account, activity or device. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact details

This may include your name, date of birth, residential information, username, password, contact details, account preferences and communications with support. We may also record responsible gaming settings, account status and information you provide when asking for help.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identity documents, proof of address, photographs or other information needed for checks. We may also receive information from service providers that help us verify details and identify unusual or fraudulent activity.

Payment and transaction information

We may record deposits, withdrawals, bets, gameplay, bonuses where applicable, account balances, payment method details and transaction history. Payment processing may be handled by specialist providers. We may receive confirmation and limited payment information from those providers without receiving or storing complete payment credentials where this is not necessary.

Technical, device and usage information

When you access the website, we may collect information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referring website and interactions with the service. We may also record security events, error reports and information about how the website performs.

Information from other sources

We may receive information from payment providers, verification services, fraud prevention services, technology providers or other parties where this is necessary to operate the service, protect accounts or meet legal and security responsibilities. We expect information received from others to be handled consistently with this Policy and applicable requirements.

How we use information

Lex Casino uses personal information for purposes connected with providing and protecting the website and casino services. We seek to use information that is relevant to the purpose for which it was collected and to avoid collecting more information than is reasonably needed.

Create, operate and maintain your account.
Process deposits, withdrawals and other account transactions.
Provide casino features, customer support and service communications.
Confirm identity, age, account ownership and eligibility.
Carry out anti-fraud, security, risk and financial crime checks.
Monitor activity to help protect players, the website and payment systems.
Meet legal, regulatory, accounting and record-keeping obligations.
Investigate complaints, disputes, suspected misuse and breaches of our terms.
Improve website performance, usability, security and service reliability.
Send marketing or promotional communications where permitted and where you have not withdrawn consent or opted out.
Apply responsible gaming tools and respond to requests for account support or restrictions.

We may use aggregated or de-identified information for reporting, analysis and service improvement. Information in this form is designed not to identify an individual directly. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have given a relevant choice or consent.

Sharing information

Information may be shared with carefully selected service providers that support hosting, payments, identity checks, fraud prevention, customer support, communications, analytics, security and technical operations. These providers may only use information as needed to provide their services or meet their own legal responsibilities.

Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the website and its systems. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Lex Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core features, while others help with analytics, personalisation or communications. Depending on your browser and the technology used, you may be able to accept, block or delete cookies through your browser settings. Disabling some cookies may affect website functionality or prevent certain features from working correctly.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or secure transmission where appropriate. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep account credentials confidential.

Storage and retention

Information may be stored by Lex Casino and by service providers in locations needed to operate the website. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure handling. We retain information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required for legal, security, dispute or business reasons.

Closing an account does not necessarily mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or needed to establish, exercise or defend legal claims. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security needs and other reasonable limits. We may need to keep certain records even where you request deletion.

Request access to personal information held about you.
Ask for inaccurate, incomplete or outdated information to be corrected.
Request deletion of your information where there is no valid reason for continued retention.
Withdraw consent to marketing communications at any time.
Ask questions about how your information is collected, used or shared.
Object to or request limits on certain uses where applicable.

How to exercise your rights

To make a privacy or data request, contact support@lex-casino.click. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable proof of identity before releasing, correcting or deleting information. This helps prevent personal information from being disclosed to the wrong person.

You can withdraw consent to marketing by using an unsubscribe option in a marketing message or by contacting support@lex-casino.click. Service messages relating to account security, transactions, verification, responsible gaming or important changes may still be sent where necessary, even if you opt out of marketing.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the effective date or other notice where appropriate. We encourage players to review the Policy periodically so they understand how information is handled.